customer service representative
- customer service representative
CSR представитель службы [отдела\] по работе с покупателями [клиентами\]
а) торг.
б) , амер.
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: CSR
представитель по услугам клиентам: сотрудник банка, который открывает новые счета, принимает кредитные заявки и разъясняет клиентам всевозможные вопросы, касающиеся банковских услуг; сотрудник, который полностью "ведет" клиента, отвечает за все его операции, называется личным банкиром;
personal banker.
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представитель по обслуживанию клиентов
Англо-русский экономический словарь.
Смотреть что такое "customer service representative" в других словарях:
Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… … Wikipedia
Customer service advisor — A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a variety of customer facing occupations, primarily in call centres and stores.… … Wikipedia
customer service — noun Customer service is used before these nouns: ↑hotline, ↑representative … Collocations dictionary
customer representative — UK US noun [C] ► (also customer service representative) COMMERCE a person whose job is to deal with a business s customers: »If you have a question about your account, contact one of our customer representatives. ► IT a person who represents the… … Financial and business terms
customer\ vigilante — A fellow customer (always some stranger) who tries to help you find something in a store or offers free advice about a product. The key traits of a customer vigilante are that she is NEVER asked for her input, she tries to take on the role of a… … Dictionary of american slang
customer\ vigilante — A fellow customer (always some stranger) who tries to help you find something in a store or offers free advice about a product. The key traits of a customer vigilante are that she is NEVER asked for her input, she tries to take on the role of a… … Dictionary of american slang
Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… … Wikipedia
representative — {{Roman}}I.{{/Roman}} noun ADJECTIVE ▪ chief, leading, main ▪ senior ▪ sole ▪ I was the sole representative of the committee … Collocations dictionary
Integrated customer management — (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer centricity. The phrase “integrated customer… … Wikipedia
account representative — A USPS employee who establishes and maintains communications with customers to improve service, sell postal products, implement programs, and represent customer viewpoints to postal management. (Formerly customer service representative) … Glossary of postal terms
representative — A person appointed on behalf of another to carry out the acts and formalities required by customs rules. Representatives may be either Direct or Indirect. A representative must state who they are acting on behalf of, specify the type of… … Financial and business terms
